Refund policy

Please read this carefully as we deal in homemade food products.

Food Item Policy:

Achaar is a perishable homemade food product. For hygiene and safety reasons, we cannot accept returns or exchanges once the seal of the jar or bucket has been broken or opened.

When Can You Claim?

• You can claim for replacement/refund only in these cases:
• Product received is damaged or leaked during transit.
• You received the wrong flavor / wrong item.
• Product is expired at the time of delivery.

How to Claim?

You must share a clear, unboxing video and photos of the damaged product within 24 hours of receiving the parcel. Please send it to our WhatsApp support number. Claims without video proof will not be accepted.

Replacement Process:

After verifying your claim, we will reship the correct product in our next dispatch cycle.

Refund Process:

If replacement is not possible, we will refund the amount of the damaged product only (not delivery charges) via JazzCash, Easypaisa, or Bank Transfer within 5-7 working days.